FAQ
Everything you want to know is right here
General Questions
What is U.W.G?
U.W.G stands for Unique Wooden Gifts, a brand specializing in high-quality, handcrafted wooden products. From home decor to personal accessories, we offer a range of unique wooden gifts for all occasions.
What types of products do you sell?
We offer a wide variety of wooden gifts, including wooden coasters, combs, diffusers, Bluetooth speakers, and much more. Our product line is continually expanding to bring you more eco-friendly, stylish options.
Shipping & Delivery
How long does shipping take?
Typically, orders ship within 3-5 business days. Delivery times depend on your location and the shipping method chosen:
- Standard Shipping: 5-10 business days.
- Economy Shipping: 8-15 business days.
- We offer free shipping on orders over $99.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with tracking details to follow your package's journey.
Orders & Payments
What payment methods do you accept?
We currently support paypal and will soon be supporting credit cards and other secure payment options.
Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us immediately at support@uniquewoodengifts.com, and we’ll do our best to assist you.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. To initiate a return, contact us at support@uniquewoodengifts.com. Items must be unused, with tags, and in their original packaging.
How do I exchange an item?
To exchange, return the item you have, and once accepted, place a new order for the item you prefer.
Are there items that cannot be returned?
Custom, personalized products, sale items, and gift cards cannot be returned. For further details, refer to our full return policy.
Gift Wrapping
Do you offer gift wrapping services?
Yes, we provide high-quality custom gift wrapping for our products. If you'd like to add gift wrapping to your order, please contact us at support@uniquewoodengifts.com for more details.
Product Care & Customization
How do I care for my wooden products?
We recommend keeping your wooden items dry and away from direct sunlight to ensure longevity. Occasionally polish with natural oils to maintain shine and durability.
Do you offer personalized or custom-made items?
Yes! We provide custom engraving and personalization on select products. Please contact us at support@uniquewoodengifts.com for more details on personalized orders.
Sustainability & Materials
What materials are your products made from?
All our products are crafted from high-quality, sustainably sourced wood. We are committed to environmentally friendly practices and ensuring our products are eco-conscious.
Are your products eco-friendly?
Absolutely! Our wooden products are made from renewable resources, and we focus on minimizing our environmental footprint in all aspects of production and packaging.
Contact Us
How can I get in touch with you?
You can reach us anytime at support@uniquewoodengifts.com for inquiries, returns, or general support.